Privacy Policy
Last updated: October 29, 2026
ABOUT THIS POLICY
Northcoast Imprints is a custom printing, apparel decoration, embroidery, and laser engraving business located at 7480 N Ridge Rd, Madison, Ohio 44057. This policy explains how we handle information when you use our website, shop, forms, chat, email, phone, or text.
INFORMATION WE RECEIVE
When you contact us or place an order, you may provide your name, email address, phone number, billing or delivery details, order and project specifications, artwork or other files, and messages about your request. Website and checkout services may also collect technical information such as browser, device, and site-usage data through cookies or similar technologies.
HOW WE USE INFORMATION
We use information to answer questions, prepare quotes, communicate about orders, customize and produce requested items, arrange pickup or delivery, process and record payments, provide customer support, operate and protect the website, and meet business or legal recordkeeping needs.
PAYMENTS AND SERVICE PROVIDERS
Website forms, chat, and store functions are provided through Wix. We also use service providers for business email and messaging, invoicing and payment processing, and order fulfillment. When you pay online or through an invoice link, the applicable payment provider processes the payment under its own terms and privacy practices. We receive the transaction and order information needed to confirm payment and complete the work. We may share the information needed to complete your request with suppliers or delivery providers.
TEXT MESSAGES AND AUTOMATED REPLIES
Customers may contact us by text at the business number shown on the website. We use texts to respond to inquiries and communicate about requested work or orders. An automated acknowledgment may ask for details such as apparel sizes and colors; Tim reviews inquiries and follows up. Texting us does not by itself enroll you in a marketing program. You may ask us to stop text follow-up by contacting us at northcoastimprints@gmail.com or (440) 296-9483.
COOKIES AND SITE TECHNOLOGY
Wix and site features may use cookies or similar technologies to keep the website and store working, help protect the site, and understand site activity. You can manage cookies through your browser settings; some site functions may not work as intended if certain cookies are disabled.
RETENTION AND SECURITY
We keep information for as long as needed to respond to you, complete and support orders, maintain business records, and meet applicable requirements. We use reasonable measures to protect information, but no website or electronic transmission can be guaranteed completely secure.
YOUR REQUESTS AND CONTACT
You may contact us to ask about, correct, or request deletion of personal information. We may need to retain information related to completed transactions or legal obligations. Contact Northcoast Imprints at northcoastimprints@gmail.com, (440) 296-9483, or 7480 N Ridge Rd, Madison, Ohio 44057.
CHANGES
We may update this policy when our practices or website change. The date at the top shows when it was last updated.